Refund & Cancellation Policy

Last Updated: September 2, 2026

Our Refund Policy

At CodeLabBD, we provide digital programming and web development courses. Since our products are delivered digitally, our refund policy is designed specifically for online courses and digital learning materials.

Please review the course details carefully before completing your purchase.

Digital Courses

All courses available through CodeLabBD are digital products. Once course access has been provided, the course cannot be physically returned.

Refund Eligibility

A refund may be considered in the following situations:

You were charged more than once for the same course.
You paid for a course but did not receive access.
A technical issue prevents you from accessing your purchased course.
A payment was made without your authorization.
CodeLabBD is unable to provide the purchased course.

All refund requests are reviewed based on the circumstances of the purchase.

Non-Refundable Situations

Refunds generally will not be provided when:

You change your mind after purchasing a course.
You purchase the wrong course.
You do not use or complete the course.
You no longer have time to complete the course.
The course does not match your personal learning preferences.
You purchase a course without reviewing its description or requirements.
You share your course access with another person.

Duplicate Purchases

If you accidentally purchase the same course more than once, please contact us as soon as possible.

After verifying the duplicate transaction, we may refund the additional payment through the appropriate payment method.

Technical Issues

If you experience problems accessing your course, please contact us before requesting a refund.

We will make reasonable efforts to resolve issues related to:

Course access
Account login
Payment confirmation
Website errors
Course viewing or download problems

If the issue cannot be resolved and prevents you from accessing your purchased course, your refund request may be considered.

Refund Request Period

Refund requests should normally be submitted within 7 days of the original purchase.

Requests submitted after this period may not be eligible unless there are exceptional circumstances or the issue is caused by a technical problem on our side.

How to Request a Refund

To request a refund, contact us at:

Email: [email protected]

Please include:

Your full name
Email address used for the purchase
Order number
Course name
Purchase date
Reason for the refund request
Relevant screenshots or supporting information, if applicable

Refund Processing

If your refund is approved, it will normally be processed through the original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Course Access After Refund

If a refund is approved, your access to the refunded course may be removed or suspended.

You will no longer be entitled to use or access the refunded course materials.

Promotional Courses & Bundles

Discounted courses, promotional offers, and course bundles may have additional conditions.

Where specific refund terms are provided with an offer, those terms will apply to that purchase.

Policy Updates

CodeLabBD may update this Refund & Cancellation Policy when necessary. Any changes will be published on this page with an updated date.

Contact Us

If you have questions about our refund policy or need help with a course purchase, please contact us.